1. Delivery area

We currently provide delivery for orders placed through this website to addresses within the United Kingdom, unless stated otherwise at checkout.

If delivery is unavailable to your address, or if additional delivery restrictions apply, this should be shown during checkout before you place your order.

2. Delivery charges

Delivery charges are shown clearly during checkout before you confirm your order.

• Orders under £15: £3.99 standard UK delivery.
• Orders over £15: free UK delivery, where available.

Delivery offers, including free delivery thresholds, may change from time to time. The delivery charge shown at checkout is the charge that applies to your order.

3. Dispatch times

We aim to process and dispatch orders as quickly as reasonably possible. Orders are usually processed during normal working days, excluding weekends and bank holidays.

During busy periods, product launches, live shopping activity, promotions or seasonal periods, dispatch may take slightly longer.

If there is a significant delay with your order, we will try to contact you using the details provided at checkout.

4. Estimated delivery times

Delivery times shown on the website or at checkout are estimates only. We aim to deliver orders within a reasonable time.

Unless we agree a different delivery timescale with you, UK consumer rules generally expect goods bought online to be delivered without undue delay and within 30 days. :contentReference[oaicite:1]{index=1}

Delivery may be affected by courier delays, postal disruption, incorrect address details, weather conditions, high demand, stock availability or other circumstances outside our control.

5. Order confirmation and delivery updates

After placing an order, you should receive an order confirmation by email. Please check that your email address and delivery address are correct.

Where tracking is available, tracking details may be sent by email or provided through the courier. Not all delivery services may include detailed tracking.

6. Delivery address

Please make sure the delivery address you enter at checkout is complete and accurate. This includes the correct postcode, house number or business name, and any access details needed for delivery.

We are not responsible for failed or delayed delivery where incorrect or incomplete address details have been provided by the customer.

If you notice an error in your delivery address after placing an order, please contact us as quickly as possible at support@futuredevelopments.shop. We cannot guarantee that the address can be changed once the order has started processing or has been dispatched.

7. Missed deliveries

If a courier or postal provider attempts delivery and you are not available, they may leave a calling card, attempt redelivery, leave the parcel in a safe place, deliver to a neighbour, or make the parcel available for collection depending on the courier’s process.

Please follow the instructions provided by the courier or postal provider. If a parcel is returned to us because it could not be delivered or collected, we may contact you to arrange redelivery. Additional delivery charges may apply.

8. Damaged parcels

If your parcel arrives damaged, please contact us as soon as possible. Where possible, please keep the packaging and provide photographs of:

• The outside of the parcel.
• The damaged packaging.
• The damaged product or products.
• Your order number or delivery note.

This helps us investigate the issue and resolve it more quickly.

9. Missing or delayed parcels

If your order has not arrived within the expected timeframe, please check your tracking information first if tracking has been provided.

If you still need help, contact us at support@futuredevelopments.shop with your name, order number and delivery postcode.

We may need to check with the courier or postal provider before confirming whether a parcel is delayed, lost or returned.

10. Incorrect items or missing items from an order

If you receive the wrong product, or if something appears to be missing from your order, please contact us as soon as possible.

Please include your order number, a description of the issue and clear photographs of the products received and the packing note if available.

11. Products returned to us by the courier

If an order is returned to us because delivery was unsuccessful, we will review the order and contact you where possible.

Depending on the circumstances, we may arrange redelivery, issue a refund, or ask you to pay a further delivery charge where the original delivery failed because of incorrect address details, non-collection or repeated failed delivery attempts.

12. Risk and delivery

Risk in the products passes to you when the products are delivered to the address you provided, unless the law says otherwise.

If you arrange your own courier or delivery method that is not offered by us, risk may pass when the goods are handed to that courier.

13. Cancellations, returns and refunds

Delivery information should be read alongside our Returns & Refunds Policy and Terms & Conditions.

If you are a consumer buying online, you may have a right to cancel your order within 14 days after receiving the goods, subject to certain exceptions. GOV.UK confirms that online customers must be told about their 14-day cancellation rights for distance sales. :contentReference[oaicite:2]{index=2}

For more information, please see our Returns & Refunds Policy.

14. Contact us about delivery

If you have a question about delivery, tracking, a missing parcel, a damaged parcel or an incorrect order, please contact us:

• Email: support@futuredevelopments.shop
• Telephone: 01782 829000
• Address: Centurion House, Brunswick Industrial Estate, Davenport Street, Burslem, Stoke-on-Trent, ST6 4HS

Please include your order number where possible so we can help you more quickly.