1. Who we are

This website is operated by Future Developments Manufacturing Ltd. In this policy, “we”, “us” and “our” means Future Developments Manufacturing Ltd.

Our contact details are:

• Address: 4 Davenport Street, Burslem, Stoke-on-Trent, ST6 4HS, United Kingdom
• Email: support@futuredevelopments.shop
• Telephone: +44 1782 829000

We are the controller of the personal information collected through this website, unless this policy explains otherwise.

2. The personal information we collect

We may collect and use the following types of personal information:

• Your name and contact details, such as email address, telephone number and delivery address.
• Order details, including the products you buy, order numbers, delivery information and customer service history.
• Payment and checkout information. Payment card details are handled by our payment providers and are not stored directly by us in full.
• Messages you send through our contact forms, live chat, email, WhatsApp, Messenger or social media channels.
• Information you upload through forms, such as images or files relating to product questions, delivery issues or returns.
• Website usage information, such as pages visited, products viewed, basket activity, device information, browser type, approximate location and interactions with adverts or tracking pixels.
• Marketing preferences, consent records and communication history.

3. How we collect personal information

We may collect personal information when you:

• Place an order through our website.
• Create an account or use the basket and checkout.
• Submit an enquiry using Gravity Forms or another contact form on the website.
• Use our live chat, currently provided through Crisp.
• Contact us by email, phone, WhatsApp, Messenger, Instagram, Facebook, TikTok or other social platforms.
• Subscribe to marketing updates or request product information.
• Interact with our adverts, social media pages or tracking technologies.
• Browse the website and accept cookies or similar technologies.

4. Why we use your personal information

We use personal information for the following purposes:

• To process and deliver orders.
• To manage payments, refunds, returns and delivery queries.
• To respond to product questions, customer service enquiries and support requests.
• To operate our website, basket, checkout, contact forms and live chat.
• To prevent fraud, protect the website and keep our systems secure.
• To improve our website, products, customer service and marketing.
• To send service messages about orders, delivery, returns or account activity.
• To send marketing communications where we have permission or where the law allows us to do so.
• To measure and improve advertising through platforms such as Google, Meta/Facebook/Instagram and TikTok, where enabled.
• To manage customer relationships through CRM systems, including GoHighLevel, where used.
• To comply with legal, tax, accounting and regulatory obligations.

5. Our lawful bases for using personal information

Under UK data protection law, we must have a lawful basis for using personal information. Depending on the situation, we may rely on:

• Contract: where we need to process your information to fulfil an order, arrange delivery, manage returns or provide customer support linked to a purchase.
• Legal obligation: where we need to keep records for tax, accounting, consumer protection or other legal reasons.
• Legitimate interests: where we use information to run and improve our business, respond to enquiries, prevent fraud, secure the website, understand customer behaviour or promote our products in a proportionate way.
• Consent: where we rely on your permission, for example for certain marketing, non-essential cookies or similar tracking technologies.

Where we rely on consent, you can withdraw it at any time.

6. Orders, payments and delivery

When you place an order, we collect the information needed to process your purchase, take payment, arrange delivery and provide customer support.

Payments may be processed by third-party payment providers such as Stripe, Apple Pay, Google Pay or other checkout providers used on the website. These providers process payment information securely and may act as independent controllers or processors depending on the service they provide.

We may share delivery details with couriers, fulfilment partners or postal providers so that your order can be delivered.

7. Contact forms and live chat

If you contact us through a form, including Gravity Forms, we collect the details you submit, such as your name, email address, phone number, enquiry type, order number, product brand, message and any file or image you upload.

If you use live chat, including Crisp, we may collect your message, contact details, chat history, device information and any information you choose to share during the conversation. This helps us respond to enquiries and provide customer support.

8. CRM and customer management

We may use CRM and customer management systems, including GoHighLevel or similar tools, to manage enquiries, customer conversations, sales leads, follow-ups and customer service activity.

Information stored in these systems may include your name, contact details, enquiry details, order-related notes, communication history and marketing preferences.

9. Analytics, advertising and tracking

We may use analytics and advertising tools to understand how visitors use the website and to measure the performance of our marketing. These tools may include:

• Google Analytics
• Google Ads and conversion tracking
• Meta/Facebook and Instagram pixels or advertising tools
• TikTok pixel, TikTok advertising tools or TikTok feed integrations
• WooCommerce analytics and website performance tools

These tools may collect information about your device, browser, pages viewed, products viewed, actions taken on the website and interactions with adverts. Where required, we will ask for your consent before using non-essential cookies or similar tracking technologies.

10. Cookies and similar technologies

Our website uses cookies and similar technologies. Some cookies are necessary for the website to work properly, such as basket, checkout, security and login cookies.

We may also use non-essential cookies for analytics, advertising, social media, live chat and website improvement. These cookies help us understand how people use the website and how our marketing performs.

Where required, we will ask for your consent before setting non-essential cookies. You can manage your cookie choices through the cookie banner or your browser settings.

For more information, please see our Cookie Policy.

11. Marketing communications

We may contact you with marketing updates, product information, offers or news where you have agreed to receive them or where the law allows us to do so.

You can unsubscribe from marketing emails or messages at any time by using the unsubscribe link in our communications or by contacting us at support@futuredevelopments.shop.

We will still send essential service messages about orders, delivery, returns or account activity where needed.

12. Who we share personal information with

We may share personal information with trusted third parties where needed to run the website, fulfil orders, provide customer support and meet legal obligations. These may include:

• Website hosting and technical support providers.
• WooCommerce, WordPress and website plugin providers.
• Payment providers such as Stripe and digital wallet providers.
• Delivery, courier and fulfilment partners.
• Customer service, live chat and CRM providers, including Crisp and GoHighLevel where used.
• Email, marketing and automation providers.
• Analytics and advertising platforms, including Google, Meta and TikTok where enabled.
• Professional advisers such as accountants, legal advisers and insurers.
• Regulators, tax authorities or law enforcement where required by law.

We do not sell personal information.

13. International transfers

Some of the tools and service providers we use may process personal information outside the United Kingdom. This may include providers based in the United States, the European Economic Area or other countries.

Where personal information is transferred internationally, we expect appropriate safeguards to be used, such as adequacy regulations, standard contractual clauses, data processing agreements or other legally recognised protections.

14. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purposes set out in this policy.

• Order and transaction records may be kept for accounting, tax and legal purposes.
• Customer service messages may be kept while an enquiry is active and for a reasonable period afterwards.
• Marketing records are kept until you unsubscribe or ask us to stop contacting you.
• Analytics and cookie data may be kept according to the settings of the relevant tools.
• Legal or dispute-related information may be kept for longer where needed to establish, exercise or defend legal claims.

15. Your rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

• Ask for access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your personal information in certain circumstances.
• Ask us to restrict how we use your information.
• Object to certain uses of your information.
• Ask for a copy of your information in a portable format in certain circumstances.
• Withdraw consent where we rely on consent.

To exercise your rights, please contact us at support@futuredevelopments.shop.

16. Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

No website or online service can be guaranteed to be completely secure, but we aim to use appropriate technical and organisational measures to protect the information we handle.

17. Children’s privacy

This website is intended for general consumer and business use. It is not aimed at children, and we do not knowingly collect personal information from children.

18. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

ICO website: https://ico.org.uk/

19. Changes to this policy

We may update this privacy policy from time to time to reflect changes to our website, services, systems, legal requirements or business practices.

The latest version will always be published on this page.