1. About us

This website is operated by Future Developments Manufacturing Ltd, a company registered in England and Wales.

• Registered/company number: 02528898
• VAT number: GB536991796
• Address: Centurion House, Brunswick Industrial Estate, Davenport Street, Burslem, Stoke-on-Trent, ST6 4HS
• Email: support@futuredevelopments.shop
• Telephone: 01782 829000

In these terms, “we”, “us” and “our” means Future Developments Manufacturing Ltd. “You” and “your” means the person using this website or placing an order.

2. Using this website

You agree to use this website lawfully and responsibly. You must not use the website in a way that could damage, disable, overload or impair the website, interfere with other users, attempt to gain unauthorised access to any part of the website or use the website for fraudulent or unlawful purposes.

We may suspend, restrict or terminate access to the website where we reasonably believe the website is being misused.

3. Product information

We aim to make product descriptions, images, prices and availability as accurate as possible. However, product packaging, labels, colours, designs, images and specifications may change from time to time.

Product images are for guidance only. You should always read product labels, usage instructions, warnings and safety information before using any product.

If you have a specific product question before buying, please contact us at support@futuredevelopments.shop.

4. Product safety and use

Products must be used only for their intended purpose and in accordance with the instructions, warnings and safety information provided on the packaging, product page or accompanying materials.

Some products may include cleaning chemicals, DIY products, car-care products, garden products or other practical household items. You are responsible for checking that a product is suitable for your intended use before applying it.

We are not responsible for damage caused by misuse, incorrect application, failure to follow instructions, unsuitable surfaces, improper storage or use outside the product’s intended purpose.

5. Orders

When you place an order, you are making an offer to buy the products in your basket. Your order is not accepted until we confirm acceptance or dispatch the products.

After you place an order, you should receive an order confirmation by email. This confirms we have received your order, but it does not necessarily mean the order has been accepted.

We reserve the right to refuse or cancel an order where:

• The product is unavailable or out of stock.
• There is an error in the price, description or availability.
• Payment is not authorised or appears fraudulent.
• Delivery cannot be completed to the address supplied.
• There is a reasonable reason to suspect misuse, fraud or breach of these terms.

6. Prices and VAT

Prices are shown in pounds sterling. Unless stated otherwise, prices include VAT where applicable.

Delivery charges, if applicable, will be shown during checkout before you place your order.

We may change prices at any time, but changes will not affect orders that have already been accepted.

7. Payment

Payment must be made at checkout using one of the payment methods available on the website.

Payments may be processed through third-party payment providers, such as Stripe, Apple Pay, Google Pay or other providers shown at checkout. We do not store full card details on our website.

Your order may be delayed or cancelled if payment is not authorised.

8. Discount codes, offers and promotions

From time to time, we may offer discount codes, promotions, bundles, free delivery offers or live shopping offers.

• Offers are subject to availability.
• Offers may be changed, withdrawn or ended at any time.
• Discount codes must be entered correctly at checkout.
• Only one discount code may be used per order unless stated otherwise.
• Discounts cannot usually be applied retrospectively after an order is placed.

If an offer has been applied incorrectly because of a technical error, we may cancel or amend the order and contact you.

9. Delivery

Delivery options, costs and estimated delivery times will be shown on the website or during checkout.

We aim to dispatch products within a reasonable time, but delivery times are estimates and are not guaranteed unless expressly stated.

You are responsible for providing a complete and accurate delivery address. We are not responsible for failed or delayed delivery caused by incorrect address details provided by you.

Risk in the products passes to you when the products are delivered to the address you provided.

10. Failed delivery, missing parcels and damaged parcels

If your parcel is delayed, missing or arrives damaged, please contact us as soon as possible at support@futuredevelopments.shop.

We may ask for your order number, delivery address, photographs of damage, packaging details or any other information reasonably needed to investigate the issue.

11. Your cancellation rights

If you are a consumer buying online, you may have a legal right to cancel your order within 14 days without giving a reason, subject to certain exceptions. The UK Consumer Contracts Regulations provide cancellation rights for many distance sales, including online purchases. :contentReference[oaicite:1]{index=1}

The cancellation period usually ends 14 days after the day you, or someone you nominate, receives the goods.

To cancel, contact us at support@futuredevelopments.shop with your name, order number and details of the products you wish to cancel.

12. Returns and refunds

If you cancel your order or return products, the products must be returned to us within 14 days of telling us you wish to cancel, unless we agree otherwise.

Products should be returned unused, unopened where applicable, in their original packaging and in a resaleable condition, unless they are faulty or not as described.

You are responsible for return postage costs unless the product is faulty, damaged, not as described or we have agreed otherwise.

Refunds will usually be made to the original payment method. We may reduce a refund if the value of the products has been reduced by unnecessary handling.

For more information, please see our Returns & Refunds Policy.

13. Exceptions to cancellation rights

Some products may not be returnable under distance selling rules, unless they are faulty. This can include products that are sealed for health, hygiene or safety reasons and have been unsealed after delivery, products that have been used, products that are personalised, perishable products or other items where the law provides an exception.

This does not affect your statutory rights if a product is faulty, damaged or not as described.

14. Faulty, damaged or incorrect products

If a product is faulty, damaged or not as described, please contact us as soon as possible. We may offer a replacement, repair, refund or another remedy depending on the circumstances and your legal rights.

The Consumer Rights Act 2015 requires goods supplied to consumers to be as described, of satisfactory quality and fit for purpose. Nothing in these terms affects your statutory rights.

15. Customer accounts

If the website allows you to create an account, you are responsible for keeping your login details secure and for all activity under your account.

You should contact us if you believe your account has been accessed without permission.

16. Reviews, comments and user content

If you submit a review, comment, image, message or other content to us or through the website, you must ensure it is truthful, lawful and does not infringe anyone else’s rights.

We may remove or refuse to publish content that is offensive, misleading, unlawful, abusive, spam-like or otherwise inappropriate.

17. Live chat, forms and customer support

We may offer contact forms, live chat, WhatsApp, Messenger, email or other support channels. These channels are provided to help with product questions, orders, delivery, returns and general enquiries.

We aim to respond as soon as reasonably possible, but response times are not guaranteed. Please do not use live chat or forms for urgent safety matters.

18. Website availability

We aim to keep the website available and working properly, but we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

We may suspend or restrict access to the website for maintenance, updates, security or operational reasons.

19. Intellectual property

All content on this website, including text, images, graphics, logos, product imagery, page designs, videos and other materials, belongs to us or our licensors unless stated otherwise.

You may use the website for personal shopping and information purposes only. You must not copy, reproduce, distribute, modify or commercially exploit website content without our permission.

20. Third-party links and platforms

This website may include links or integrations with third-party platforms, such as payment providers, social media platforms, analytics tools, advertising platforms, live chat tools or delivery providers.

We are not responsible for the content, availability or privacy practices of third-party websites or services. You should read their terms and privacy policies before using them.

21. Privacy and cookies

We use personal information in accordance with our Privacy Policy and cookies in accordance with our Cookie Policy.

Cookies and similar technologies may be used for website functionality, analytics, advertising, live chat and social media integrations. PECR covers cookies and similar tracking technologies as well as electronic marketing rules. :contentReference[oaicite:2]{index=2}

22. Our liability

Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

We are not responsible for losses that were not reasonably foreseeable, business losses, loss of profit, loss of opportunity, loss of goodwill or losses caused by your misuse of products or failure to follow product instructions.

If you are a business customer, our total liability to you will be limited to the amount paid for the relevant products, unless the law does not allow such a limitation.

23. Events outside our control

We are not responsible for delay or failure to perform our obligations where this is caused by events outside our reasonable control. This may include courier delays, postal disruption, severe weather, supply chain issues, technical failures, cyber incidents, industrial action, fire, flood, pandemic, government action or other events beyond our control.

24. Changes to these terms

We may update these terms from time to time. The latest version will be published on this page.

The terms that apply to your order will be the terms in place at the time you place your order, unless a change is required by law or regulation.

25. Governing law

These terms are governed by the laws of England and Wales. If you are a consumer, you may also have rights under the laws of the country where you live.

Any disputes will be subject to the courts of England and Wales, unless consumer law gives you the right to bring proceedings elsewhere.