1. About this policy

This Returns & Refunds Policy applies to orders placed through the Future Developments website.

It should be read alongside our Terms & Conditions, Delivery Information and Privacy Policy.

Nothing in this policy affects your statutory rights.

2. Changed your mind

If you are a consumer buying online, you normally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To cancel, please contact us at support@futuredevelopments.shop within 14 days of receiving your order.

Please include:

• Your full name.
• Your order number.
• The product or products you wish to return.
• The reason for return, if you are happy to provide one.

3. Returning goods after cancellation

Once you have told us you wish to cancel, you should return the goods within 14 days.

Products should be returned unused, in their original packaging where possible, and in the same condition as received.

You are responsible for taking reasonable care of the products while they are in your possession.

4. How to start a return

To start a return, please contact our customer support team before sending anything back.

• Email us at support@futuredevelopments.shop.
• Provide your order number and details of the item you wish to return.
• Wait for return instructions before posting the product back.
• Clearly include your order number or return reference inside the parcel.

Please do not send returns without contacting us first, as this may delay your refund.

5. Return postage costs

If you are returning an item because you have changed your mind, you are usually responsible for the cost of return postage.

If the product is faulty, damaged, incorrect or not as described, we will advise you on the next steps and may cover reasonable return postage costs where required.

We recommend using a tracked or insured service when returning items, as you are responsible for the goods until they are received by us.

6. Refunds

Once your return has been received and inspected, we will confirm whether the refund has been approved.

If approved, refunds will usually be made to the original payment method used at checkout.

We will usually process refunds within 14 days of receiving the returned goods, or within 14 days of receiving evidence that the goods have been sent back, where applicable.

Your bank, card provider or payment provider may take additional time to show the refund in your account.

7. Deductions from refunds

If products have been handled more than necessary to inspect them, used, damaged or returned in a condition that reduces their value, we may make a reasonable deduction from the refund.

This does not apply where the product is faulty, damaged on arrival or not as described.

8. Faulty, damaged or incorrect products

If an item arrives faulty, damaged or incorrect, please contact us as soon as possible.

Please include:

• Your order number.
• A description of the issue.
• Clear photos of the product.
• Photos of any damaged packaging, where relevant.
• A photo of the delivery label or packing note, if available.

We will review the issue and may offer a replacement, refund, repair or another appropriate solution depending on the circumstances.

9. Consumer rights for faulty goods

Under UK consumer law, goods must be of satisfactory quality, fit for purpose and as described.

If a product is faulty, damaged, not as described or not fit for purpose, your statutory rights may entitle you to a repair, replacement, price reduction or refund, depending on the circumstances and timing.

Nothing in this policy limits or removes your statutory rights.

10. Non-returnable products and exceptions

Some products may not be suitable for return unless they are faulty, damaged or not as described.

This may include:

• Products that have been opened, used or partly used.
• Products that cannot be resold for hygiene, health or safety reasons once opened.
• Products with broken seals, where the seal relates to hygiene, health or safety.
• Products damaged by misuse, incorrect application or failure to follow instructions.
• Products that have been mixed, diluted, applied or altered after delivery.
• Personalised, custom or special-order products, where applicable.

This does not affect your rights where an item is faulty, damaged, incorrect or not as described.

11. Product use, safety and suitability

Many products sold by Future Developments are practical household, cleaning, DIY, car-care, garden-care or specialist-use products.

Please always read the product label, instructions, warnings and safety information before use.

We are not responsible for damage caused by incorrect use, misuse, unsuitable surfaces, failure to follow instructions, poor storage or use outside the product’s intended purpose.

12. Exchanges

We may not always offer direct exchanges.

If you would like a different product, size, pack or item, we may ask you to return the original item and place a new order.

If an item is faulty or incorrect, we may offer a replacement depending on stock availability and the circumstances.

13. Missing refunds

If we have confirmed that your refund has been processed but you have not received it, please first check with your bank, card provider or payment provider.

If you still need help, contact us at support@futuredevelopments.shop with your order number.

14. Orders returned to sender

If an order is returned to us by a courier because it could not be delivered, we will review the order and contact you where possible.

Depending on the circumstances, we may arrange redelivery, issue a refund, or deduct reasonable delivery costs where the delivery failed because incorrect details were provided or the parcel was not collected.

15. Privacy and returns

We will use the information you provide during a return or refund request to manage your order, process your return, resolve customer service issues and meet our legal obligations.

For more information about how we use personal information, please see our Privacy Policy.

16. Changes to this policy

We may update this Returns & Refunds Policy from time to time. The latest version will be published on this page.